Deliver Service That Builds Loyalty
Odoo centralizes customer interactions, automates workflows, and gives your team the tools to respond faster and smarter.
Unified Ticket Management
Handle all requests from email, chat, or portal in one dashboard.
Automation for Efficiency
Assign tickets automatically and save time with pre-set workflows.
Real-Time Performance Insights
Track SLAs, response times, and team productivity easily.
Better Customer Experience
Communicate clearly and resolve issues faster with built-in tools.
Customer Service That Adapts to Every Industry
Whether you're selling products or delivering projects, Odoo helps you manage support and maintain customer trust.
Odoo Apps That Power Exceptional Support
Connect support tools to deliver a seamless customer experience.
Helpdesk
Manage customer tickets, assign priorities, and monitor SLAs easily.
Knowledge
Provide self-service help with articles and documentation.
Invoicing
Bill support services automatically for contracts or hours worked.
CRM
Track customer history and link service tickets to ongoing relationships.
Timesheet
Log time spent on support tasks for better cost tracking.
Appointments
Allow people to book meetings in your agenda.
Our Services
From setup to long-term support - we help you make the most of Odoo.
As an official Odoo Partner, Phalanx Services provides end-to-end ERP solutions - from implementation and customization to ongoing support. Our team ensures a smooth, efficient, and affordable digital transformation for your business.
Implementation
We handle everything - from consultation, module configuration, to data migration and go-live - ensuring your Odoo ERP works perfectly from day one.
Learn More
Customization
We adapt Odoo's modules, workflows, and dashboards to match your specific process - making your ERP truly yours.
Learn More
Support & Maintenance
Stay worry-free with continuous technical support, system updates, and performance monitoring through our ITSM-based service model.
Learn More