Our Support Process
Continuous Support That Keeps You Moving
We make sure your Odoo system performs at its best — every day. Our ITSM-based process ensures fast response, minimal downtime, and lasting reliability.
Request & Ticketing
Log support requests easily via our ITSM portal.
Diagnosis & Resolution
Our experts identify and fix issues quickly to reduce disruptions.
System Optimization
Regular checks and updates to maintain peak performance.
Reporting & Feedback
Transparent reports to ensure accountability and improvement.
What You Get
Reliable maintenance means your team stays focused on growth - not on fixing issues.
Secure System Monitoring
Continuous tracking to prevent and resolve issues early.
Regular Updates
Stay current with Odoo releases, patches, and enhancements.
Performance Optimization
Ensure your ERP runs faster and smoother with each update.
Dedicated Support Team
Get expert help whenever you need it - through our ITSM portal.
Why Businesses Choose Phalanx Services
We don't just fix issues — we help your Odoo system grow with your business.
Proactive Maintenance
We monitor, detect, and prevent problems before they happen.
Odoo Support Engineers
Experts who know Odoo inside and out — ready to solve any issue fast.
ITSM-Based Workflow
A structured system for tracking, prioritizing, and resolving tickets.
Trusted Partnership
Continuous collaboration to ensure your ERP delivers long-term value.
